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Online Banking Security

We understand that when it comes to your personal finances, conducting your banking in a safe, secure environment is essential. Whether you are visiting one of our branches, utilizing our Telephone Banking service or conducting a transaction at one of our ATMs, you can rest assured that Sussex Bank utilizes state-of-the-art technology to protect your interests. More importantly, we continuously evaluate new technologies and procedures to ensure that your protection continues without interruption.

That commitment extends to our Online Banking, Bill Pay and Mobile Banking services.

Banking via the internet and a mobile device are an established practice in today's society, and the systems available are designed and continuously tested to protect your interests. In addition, government agencies routinely audit our institution to ensure that sound business practices are in place and that we operate in accordance with state and federal laws.

Only specific browsers provide the right environment for security. Sussex Bank requires that you use Internet Explorer browser version 7.0 or Firefox version 3 or higher. These browsers support 128-bit encryption, providing the most powerful method of scrambling information available.

Contact us with any questions you may have regarding security and/or technology issues.

Protecting Against Identity Theft

Identity thieves often attempt to steal personal information by sending official-looking, but fraudulent e-mails. This practice is usually referred to as "Phishing."

Please remember: Sussex Bank will NEVER e-mail or call you with a request to provide account information, log-in ID, password, social security number or other confidential, personal information.

Keeping Your Information Secure: Some Helpful Hints

Online Banking Security:

  • Do not use an obvious number or other accessible information (such as a portion of your phone number) for your Online Banking ID or Personal Identification Number (PIN).
  • Do not log onto Online Banking when someone else is watching.
  • Avoid Online Banking and Bill Pay when you are using a computer that is not your own.
  • If others have access to your computer, clear the browser's cache to eliminate copies of web pages that may be stored on your hard drive.
  • Avoid writing down your log-in ID and PIN - try to memorize them.
  • Never provide your log-in ID and PIN to anyone.
  • Report any unusual activity.
  • Never leave your computer unattended when you are logged on.
  • Always log out of the system.

Business Online Banking Users can click here to see available security options.

Mobile Banking Security:

  • Lock you device with a personal identification number (PIN) or password.
  • Only install applications (APPS) from trusted sources.
  • Keep your system updated.
  • Always log out of banking and shopping sites.
  • Don’t bank or shop online from public Wi-Fi connections.
  • Turn off Wi-Fi, location services and Bluetooth when they are not in use.
  • Avoid texting or emailing personal information.
  • Don’t click on links or attachments in unsolicited emails or text messages.
  • Download mobile security app.

Email Security:

  • Be wary of suspicious emails.  Never open attachments, click on links, or respond to emails from suspicious or unknown senders.
    • If you receive an email that you think is suspicious, do not respond or provide any information.
    • If you respond to a suspicious email by accident, with personal account information, please contact us immediately. .

Below are a listing of websites with additional information on how to protect yourself and your business.

Federal Trade Commission Identity Theft Site: www.ftc.gov/bcp/edu/microsites/idtheft

Federal Trade Commission tips: www.onguardonline.gov    

Online Security Information: www.staysafe.org 

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