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Lost or Stolen SussexBank Debit Card
Lost or Stolen SussexBank Credit Card
Functionality issues with Online Banking, Telephone Banking or Debit Card
All Other Banking Issues
| Problem: | Lost or Stolen SussexBank Debit Card |
| Call: | 866-546-8273 |
| Location: | Passport Hot Card Center |
| Available: | 24 hours a day, 365 day a year. |
| What to Do: | Please be prepared to answer security questions that will allow us to verify your identity and/or your card number. Once this process is successfully completed, your card will be “hot carded” (rendered non-functional, captured at the next attempted use or both). |
| What to Do Next: | Visit your branch the next business day to begin the process of obtaining a new debit card(s). |
| Problem: | Lost or Stolen SussexBank Credit Card |
| Call: | 800-883-0131 |
| Location: | Card Services (Fidelity National Information Systems) |
| Available: | 24 hours a day, 365 day a year. This is an automated system from which you can “opt out” to speak with a representative. |
| What to Do: | Please be prepared to answer security questions that will allow us to verify your identity and/or your account number. Once this process is successfully completed, your card will be rendered non-functional and the representative will provide information regarding your card replacement. |
| What to Do Next: | If your replacement card does not arrive within the time period provided by the representative, call the number above to report the delay. |
| Problem: | Functionality issues with Online Banking, Telephone Banking or Debit Card |
| Call: | 800-511-9900, Select Option 3 |
| Location: | Customer Service |
| Available: | Customer assistance available during normal business hours. |
| What to Do: | If calling after business hours, you may leave a voice mail. Be sure to speak slowly and clearly, repeating your name and phone number twice. A Customer Service Representative will contact you the next business day. |
| What to Do Next: | If the Customer Service Representative is unable to immediately resolve your issue, it will be researched and you will be contacted once a resolution has been identified. |
| Problem: | All Other Banking Issues |
| Call: | Your local branch |
| Location: | Various locations around the NJ/NY/PA region |
| Available: | Customer assistance available during normal business hours. |
| What to Do: | Simply explain your banking issue to the Customer Service Representative that answers your call. Please note that in order to protect your account security, we are unable to divulge information such as account numbers, balances, etc. over the phone. If needed, your Customer Service Representative will explain the options available to you to obtain this information. |
| What to Do Next: | If the Customer Service Representative is unable to immediately resolve your issue, it will be researched and you will be contacted once a resolution has been identified. |
